mDoc is digital health start up that leverages behavioral science, data, technology and quality improvement methodologies to improve access to quality healthcare for people with chronic health needs in sub-Saharan Africa. We are seeking an all-star product suite lead to join our team. Our ethos is etched in the belief that augmenting the healthcare & technology landscape is paramount to helping Africa unlock its true potential. We are on a mission to transform how African healthcare consumers receive the support they need to live longer, healthier, happier and more productive lives.

We are recruiting to fill the position below:

Job Title: Clinic Practice Manager

Location: Lagos, Nigeria
Job Type: Full-time

Job Summary

• mDoc is seeking an experienced and motivated Clinic Practice Manager to oversee our tech-enabled health hubs.
• This individual will drive all aspects of operations, including revenue generation, patient health outcomes, team management, and clinic efficiency.
• The ideal candidate has a background in healthcare operations, excels in a dynamic environment, and has a passion for improving primary care access especially virtually.

Key Responsibilities:
Operational Management:

• Oversee daily operations across all health hubs, ensuring quality, consistency, and efficiency.
• Implement, monitor, and continuously improve operational workflows, leveraging technology to optimize processes.
• Ensure regulatory compliance, maintaining a high standard of care and patient safety.

Financial & Revenue Generation:

• Develop and execute strategies to drive revenue generation and profitability for each hub.
• Monitor financial performance, manage budgets, and analyze financial data to meet or exceed revenue targets.
• Identify opportunities to reduce costs and improve financial efficiency.

Patient Health Outcomes & Quality Assurance:

• Collaborate with healthcare providers and clinical staff to ensure excellent patient care and health outcomes.
• Implement and track quality improvement initiatives, leveraging data and analytics to measure success.
• Address patient feedback and maintain high patient satisfaction scores.

Team Leadership & Development:

• Recruit, onboard, and manage clinic staff, fostering a culture of excellence and teamwork.
• Conduct regular performance evaluations and provide coaching and professional development opportunities.
• Lead team meetings, communicate company objectives, and drive staff engagement.

Technology Integration:

• Ensure the effective use of technology across the hubs, including EMR systems, patient engagement platforms, and operational tools.
• Troubleshoot and resolve tech-related issues, coordinating with IT support as needed.
• Train staff on new technology solutions and stay current with healthcare tech trends.

Community Engagement & Patient Growth:

• Drive patient volume growth through community outreach and local partnerships.
• Develop and implement patient acquisition and retention strategies to increase hub utilization.
• Represent Trove Health in the community, building relationships with stakeholders and partners.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business, Public Health, or related field (Master’s in Business Administration preferred).
• 5+ years of experience in healthcare operations, clinic management, or practice administration.
• Strong financial acumen with experience in revenue generation and budgeting.
• Proven track record in managing tech-enabled healthcare operations.
• Excellent leadership, communication, and problem-solving skills.
• Knowledge of healthcare regulations, compliance, and quality standards.

Application Closing Date
Not Specified.