BrandRegimen SFS Limited is a customer-centric direct response marketing & experiential platform that provide solutions which create values and increase all round brand equity among the intended stakeholders. We provide solutions that not only address the immediate campaign objectives but builds sustainable brand equity. Solutions that provide the brand with a consistent and memorable recall with a genuine competitive advantage.

We are recruiting to fill the position below:

Job Title: Client Service Representative

Location: Ilupeju, Lagos
Employment Type: Full-time

Job Description

• We are looking to employ a Female Client Service Representative with experience in a Marketing Agency. She will be responsible for collaborating with relevant departments to better address Clients’ needs promptly.
• Ability to identify new business opportunities through Client briefs, ideate, and proffer timely solutions to Clients’ complaints in a professional manner, while providing regular updates to Management.

Responsibilities

• Manage client relationships and provide outstanding customer service experience/ support.
• Maintain accurate/updated records of all existing and potential clients for efficient service delivery.
• Present proposals and suggest business ideas for brand expansion and penetration
• Provide timely responses to client inquiries and proffer solutions to client complaints.
• Collaborate with team members to achieve project objectives.
• Conduct a market survey and generate a competitive analysis of current market trends of brands.
• Coordinate, train, and deploy Brand Ambassadors/Promoters to stores and activation locations.
• Monitor, track, and manage project supervisors, merchandisers, and promoters for efficient delivery of assigned projects/accounts.
• Creating a positive onboarding experience for new clients.

Skills / Requirements

• Bachelor’s Degree in Business Administration / Marketing or an industry-related field.
• Proven experience working as a Client Service Representative.
• Exceptional customer service skills and relationship management
• Strong budget & negotiation skills
• Excellent verbal & written communication skills
• Strong multi-tasking and time management skills
• Proficiency in Microsoft Excel & PowerPoint.
• Attention to detail and ability to work efficiently under pressure.
• Strong analytical, critical thinking, and problem-solving skills.

Application Closing Date
31st March, 2024