Genting International is a leading company committed to delivering exceptional service and value to our customers. We pride ourselves on our innovative approach and our dedicated team.

We are recruiting to fill the position below:

Job Title: Chinese Translator / Customer Service Officer

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Summary

• As a Telesales Customer Service Officer, you will be the voice of our company, responsible for engaging with customers over the phone to drive sales, resolve issues, and provide outstanding customer service.
• Your role is pivotal in ensuring customer satisfaction and achieving sales targets.

Key Responsibilities

• Customer Engagement: Initiate outbound calls and respond to inbound inquiries with a focus on generating sales and addressing customer needs.
• Sales Targets: Meet and exceed individual and team sales targets through effective telesales techniques and relationship-building.
• Customer Support: Provide high-quality customer service by answering questions, resolving complaints, and offering solutions tailored to the customer’s needs.
• Product Knowledge: Maintain a deep understanding of our products/services to effectively communicate benefits and features to customers.
• Data Management: Accurately record customer interactions and transactions in the CRM system, ensuring up-to-date information and follow-up actions.
• Problem Resolution: Handle customer objections and challenges professionally, working to turn negative experiences into positive outcomes.
• Feedback Collection: Gather customer feedback and insights to help improve our products, services, and processes.
• Compliance: Adhere to company policies, procedures, and regulatory requirements during all customer interactions.

Qualifications

• Experience: Previous experience in telesales, customer service, or a related field is preferred but not mandatory. Training will be provided.
• Communication Skills: Excellent verbal communication skills with a clear, friendly, and persuasive phone manner.
• Sales Ability: Demonstrated ability to achieve sales targets and close deals effectively.
• Customer Focus: Strong customer service skills with the ability to handle difficult situations and maintain professionalism.
• Technical Skills: Proficiency in using CRM software and other office applications.
• Team Player: Ability to work collaboratively within a team environment while also being self-motivated.
• Problem-Solving: Strong analytical skills with the ability to think critically and offer creative solutions.

What We Offer

• Salary: N400,000 – N500,000 Monthly.
• Competitive Salary: Attractive compensation package with performance-based incentives.

Application Closing Date
18th November, 2024.