Kest Professional Services Limited is a Tech Company focused on delivering innovative solutions around data and software for governments. We believe software should inspire and engage. We develop and implement software that make your internal operations more efficient while leveraging the power of your organization’s data to drive informed decision making and intervention strategies at any scale of your operation. With remarkable people in over 20 cities, we combine local insights with deep expertise across various sectors of government to tailor our services to one that solves your biggest challenges.

We are recruiting to fill the position below:

Job Title: Chief Operating Officer

Location: Lagos – Head Office, with frequent travel across Nigeria
Employment Type: Full-time
Reports To: Managing Director / Chief Executive Officer (MD/CEO)
Working Hours: Monday – Friday (8:00am – 5:00pm)

Description

• Reporting to the MD/CEO, the Chief Operating Officer leads all operational activities of the company across Nigeria driving nationwide expansion, operational excellence, and profitability, while managing partner performance, reducing portfolio default, and ensuring every region meets the company’s strategic objectives.

Key Responsibilities
Business Expansion & Growth

• Develop and execute the nationwide expansion strategy, identifying and prioritizing new markets.
• Lead the launch, activation, and stabilization of new operational locations.
• Build strategic relationships with unions, government agencies, financial institutions, and OEMs, and drive customer acquisition and fleet-deployment targets.

Operations Management:

• Oversee daily operations across all states, applying policies and standards consistently.c
• Monitor fleet deployment, activation, utilization, and asset performance.
• Improve efficiency and service delivery while reducing costs and ensuring regulatory compliance.

Portfolio & Default Management:

• Monitor repayment performance across all regions and act early on adverse trends.
• Develop strategies to minimize partner and customer defaults, and drive recovery of delinquent accounts.
• Hold Regional Managers accountable for collection efficiency and portfolio quality.

Regional & Team Performance:

• Supervise and develop Regional Managers, State Managers, and Operations Teams.
• Set KPIs, conduct operational audits and field inspections, and review performance.
•  Coach teams and build management depth to raise accountability and results.

Financial & Commercial Performance:

• Partner with Finance to improve revenue collection, profitability, and cost control.
• Ensure operational and financial targets are met within approved budgets.
• Review business performance and recommend data-driven improvements.

Stakeholder, Risk & Compliance:

• Manage relationships with financial partners, OEMs, unions, and government agencies, ensuring SLAs are met.
• Identify operational and financial risks and implement mitigation measures.
• Strengthen internal controls to prevent fraud, leakage, and operational losses.

Reporting:

• Provide the MD/CEO with regular reports on expansion, fleet deployment, portfolio and default performance, KPIs, revenue, regional performance, and compliance.

Key Performance Indicators

• Expansion targets met, with timely opening and stabilization of new locations.
• Fleet activation and utilization rates.
• Portfolio default rate within approved limits, and strong collection efficiency.
• Revenue growth, profitability, and operational cost efficiency.
• Regional performance against targets and customer satisfaction.
• Compliance with operational policies and regulatory standards.

Requirements

• Educational Qualification: A Bachelor’s degree in Business, Finance, Engineering, or a related field; an MBA or professional certification is an advantage Master’s degree in Supply Chain Management, Transport Management, Logistics, or a closely related field.
• Experience: 10–15 years of relevant professional experience, with senior management experience in mobility, transport, logistics, fleet management, fintech, banking, or asset financing.
• Leadership Experience: Candidates who have previously occupied a C-Level or equivalent senior executive position will be strongly preferred.
• Industry Experience: Experience within the mobility, transportation, logistics, fleet management, or related industries is highly desirable. Exposure to two-wheeler or three-wheeler operations/businesses will be a strong advantage. Proven track record managing multi-state operations across Nigeria

Skills:

• Strategic planning, business development, and operational excellence.
• Strong leadership, people management, and stakeholder negotiation.
• Financial and commercial acumen, with strong data analysis and decision-making.
• Excellent communication, presentation, and problem-solving skills.

Core Competencies:

• Leadership
• Accountability
• Integrity
• Results Orientation
• Customer Focus
• Innovation
• Team Development
• Decision-Making Under Pressure
• Continuous Improvement

Travel Requirement:

• Extensive travel across Nigeria is required to monitor operations, support regional teams, engage stakeholders, and ensure consistent performance across all locations.

Salary
N1,300,000 – N1,600,000 Monthly.

Application Closing Date
31st August, 2026.