Customer Passion Point Limited (CPPL) – We are an insight driven firm of Value Creation Consultants providing Marketing and Training solutions in Nigeria and Africa. We are youthful, vibrant, trendy and innovative in our approach and are positioned to spearhead performance led value creation in the markets where we operate.

We are recruiting suitably qualified candidates to fill the position below:

Job Title: Chief Operating Officer

Location: Abuja
Employment Type: Full-time

Job Description

• As the COO, you will be instrumental in ensuring operational excellence, efficiency, and a seamless customer experience.

Key Responsibilities

• Oversee day-to-day operations, including retail outlets and online platforms.
• Optimize operational processes to enhance efficiency and customer service.
• Develop and implement operational policies and procedures.
• Collaborate with other executives to execute strategic plans.
• Monitor and report on key operational metrics and KPIs.
• Lead and inspire a high-performance operational team.

Qualifications

• Bachelor’s or Master’s Degree in Business or a related field.
• Minimum of 5 years cognate experience.
• Proven experience in operations management, preferably within the gaming or betting industry.
• Strong analytical and problem-solving skills.
• Knowledge of the Nigerian gaming industry and relevant regulations.
• Effective leadership and project management skills.

Application Closing Date
Not Specified.