Case Management Agent at FiberOne Broadband (FOB) Limited

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FiberOne Broadband is an internet service provider that deals with fiber optic cables to aid faster internet.

We are recruiting to fill the position below:

Location: Anthony Village, Lagos
Employment Type: Contract

Job Responsibilites

Receives calls/emails/chats and responds within SLA
Ensures FCR for level 1 supports
Escalates all level 2 supports to ISM within 10mins of receipt if unable to resolve at first level
Ensures schedule adherence
Follow up with escalated support and ensure it is further escalated to shift supervisor if unable to receive feedback after 3hours
Ensures customers requiring lost days are duly filled on eservice/tracker promptly and follow up done
Ensures quality score of 90% is achieved.

Job Requirements

Interested candidates should possess a Bachelor`s Degree in a relevant field with 1-3 years work experience.
Must attend daily pep-talks
Must be punctual at work
Must be able to complete all assigned tasks daily
Must be able to work shifts (public holidays, weekends).

Salary
N100,000 – N130,000 monthly.

Application Closing Date
13th December, 2024.

Method of Application

Interested and qualified candidates should send their CV to:

[email protected]

using the job title as the subject of the mail