At Careers Verified, we go beyond narrowly defined clients’ issues; we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary lines of business, we help organizations find critical talent, access cutting-edge advice, and get the innovative support they require to grow in a challenging market. We partner with businesses and organizations of varying size and structure across diverse sectors, such as Oil and Gas, Engineering, Finance, Telecom, FMCG, Legal, Technology, Healthcare, Travel and Aviation, etc., to enhance business performance and to optimize for growth to achieve exceptional results. What sets us apart is the depth of our capabilities, creative problem-solving approach, and proven track record in our practice area, combined with in-depth knowledge of the realities of the industries we serve.

Applications are invited for:

Title: Management Program (Customer Success Executive)

Location: Lagos
Employment Type: Full-time

Job Description

• The Management Program – Customer Success Executive is an entry-level development role designed for recent graduates with strong leadership potential and a passion for customer relationship management.
• Successful candidates will undergo structured training and hands-on experience across customer service, client relationship management, business operations, and performance management.
• The program equips participants with the skills required to deliver exceptional customer experiences, improve customer retention, and contribute to organizational growth.

Key Responsibilities

• Participate in a structured management development program covering customer success, business operations, and leadership.
• Build and maintain strong relationships with customers by understanding their needs and ensuring satisfaction.
• Respond promptly and professionally to customer inquiries, complaints, and service requests.
• Monitor customer accounts to ensure successful onboarding, product adoption, and continued engagement.
• Identify opportunities to improve customer experience and recommend appropriate solutions.
• Collaborate with sales, operations, and product teams to resolve customer issues effectively.
• Conduct customer follow-ups to ensure service expectations are met or exceeded.
• Track customer feedback and prepare reports highlighting trends and improvement opportunities.
• Support customer retention initiatives and contribute to achieving customer satisfaction targets.
• Maintain accurate customer records and interactions using CRM systems.
• Participate in coaching sessions, mentorship programs, and leadership development activities.
• Ensure compliance with company policies, service standards, and regulatory requirements.
• Represent the organization professionally during customer engagements and business interactions.

Requirements

• Bachelor’s degree (minimum of Second Class Lower) in any discipline from a recognized institution.
• 0–2 years of work experience (NYSC completed).
• Strong communication and interpersonal skills.
• Excellent customer service orientation and problem-solving ability.
• Good analytical and organizational skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to multitask and work effectively in a fast-paced environment.
• Willingness to learn, adapt, and take on leadership responsibilities.
• High level of professionalism, integrity, and accountability.

Preferred Competencies:

• Customer Relationship Management (CRM)
• Communication and Presentation Skills
• Emotional Intelligence
• Critical Thinking and Problem Solving
• Teamwork and Collaboration
• Time Management
• Conflict Resolution
• Business Acumen
• Adaptability and Resilience
• Leadership Potential

Salary
N130,000 – N150,000 / month.

Application Closing Date
31st December, 2026.