PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Title: Call Verification Officer (Hausa)

Location: Ikeja, Lagos

Job Summary

• The Call Verification Officer will be responsible for conducting outbound verification calls to customers, confirming information provided during onboarding and loan application processes, and ensuring compliance with internal verification standards.

Key Responsibilities

• Conduct outbound calls to verify customer information and documentation
• Perform prequalification checks based on defined criteria
• Accurately document call outcomes and customer responses
• Escalate discrepancies, inconsistencies, or red flags identified during calls

Requirements

• 0-1 year experience in Customer Service, Customer Relations, Call Centre Operations, Verification, or a related role.
• Excellent verbal communication and interpersonal skills. Must be able to speak Hausa, non-Hausa speaking candidates will not be considered.
• Basic proficiency in Microsoft Office and other computer applications.
• Candidates must reside within Ikeja or its immediate environs. This is a mandatory requirement.

Salary
N100,000 Monthly.

Application Closing Date
Not Specified.