Lighting Finance Technology Nigeria Limited is an innovative Online based organization in the business of giving out Loans and Credit facilities to deserving applicants that meet requirements for such loans via our Applications. Lighting Finance Services Limited, among her many services, is a Loan Recovery Agency.

We are recruiting to fill the position below:

Job Title: Call Centre Recovery Agent

Location: Nigeria

Description

• We are looking for Tele-Loan Recovery Officersthat will contact our delinquent customers and walk them through repaying their debts.

Duties

• Contacting customers and informing them of their overdue bills.
• Inform customers of overdue accounts and amount currently owed
• Collect payment by advising the customer to pay his loan via the approved channel only.
• Advising customers on their payment options and suggesting methods of payments.
• Negotiating suitable payment plans.
• Ensure all customer information is correct, including phone numbers and addresses.
• Record all interactions and commitment to repay debts in the CRM.

Requirements

• Minimum Qualification: OND/HND/B.Sc.
• Must have experience of 1 to 3 years as Loan Recovery Officer, (Call Centre Experience is an advantage).
• Profiency in relevant Computer Applications.
• Strong Negotiation and Persuasive Skills is required.
• Must speak English fluently and fluency in our native languages is an advantage as well.
• Knowledge of Customer Services Practices and Principles.
• Excellent Communication Skills, (superior Listening, verbal and written skills)

Remuneration
This Job is Strictly Salary, Commission, Incentives Based with a transport allowance.

Application Closing Date
Not Specified.