Workforce Group – Our client, a Financial institution, is recruiting suitably qualified candidates to fill the position below:

Job Title: Call Centre Agent

Location: Lagos
Employment Type: Full-time

Job Summary

• Our client is looking for a polished call centre agent to collaborate closely with other team members to deliver exceptional customer service by responding to inquiries, managing grievances, and troubleshooting issues with its products and services.

Responsibilities 

• Answering or making calls to customers to find out about their requirements, grievances, or other concerns with goods or services, and addressing such issues.
• Making sure that clients feel supported and valued while providing prompt and accurate responses to callers.
• By actively listening to calls, I may confirm or clarify information and, as necessary, calm down irate clients.
• Establishing enduring bonds of trust and dependability with customers and other members of the call centre staff.
• Making appropriate use of tools, databases, software, and scripts.
• Understanding call centre metrics and working to meet or exceed them while delivering superior, dependable customer service
• Selling or recommending goods or services that would better meet the demands of the customer.
• Participating in training programs and other educational opportunities to increase knowledge of the business and job.

Requirements

• A minimum of B.Sc (Second Class Lower) / HND (Upper Credit) in a related discipline.
• 0-2 years of experience working in a similar role.
• Not more than 28 years old
• Outstanding interpersonal abilities.
• Outstanding verbal and written communication.
• Good organizational and time management abilities.
• Experience in conflict resolution.
• Good listening skills and patience.

Remuneration
N75,000 Monthly.

Application Closing Date
26th December, 2022.