Arogi Trauma Care Foundation is a Non profitable organization. We help provide access to free online counseling and therapy for people experiencing emotional and psychological traumas.

We are recruiting to fill the position below:

Job Title: Call Centre Agent

Location: Lagos
Employment Type: Full-time

Description

• We are looking for a Call Center agent who will be responsible for engaging callers through our toll free channel to provide system support, ensure callers satisfaction and retention towards the fulfillment of the strategic goal of the foundation.

Responsibilities

• Act as the first point of contact to callers, working across multiple interaction channels. Connect our callers to available Counselors.
• Maintaining a positive, empathetic, and professional attitude toward callers always.
• Ensure that all escalated issues are properly reviewed and resolved within the agreed SLA according to standing guidelines.
• Respond promptly and effectively to escalated issues. Providing feedback on the efficiency of the customer service process.
• Ensure callers’ satisfaction and provide professional support.

Requirements

• HND / B.Sc with 1-2 years’ experience in similar role
• Knowledge of customer service practices and principles.
• Computer literacy, High degree of intelligence, communication and analytical skills Good verbal communication skills sincere and articulate.
• Passionate about service
• Ability to multi-task, set priorities and manage time effectively
• Result oriented.
• Ability to listen and probe effectively to determine callers’ real needs
• Ability to provide accurate information.

Benefits
An exciting and flexible work environment Competitive pay Smart and kind coworkers Other attractive benefits.

Application Closing Date
12pm, 18th February, 2022.