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16 Aug 2022

Call Center Agent (Portuguese) at Willers Solutions Limited

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Willers Solutions Limited – Our client, a reputable firm in the Electronic sector, is recruiting to fill the position below:

Job Title: Call Center Agent (Portuguese)

Location: Island, Lagos
Employment Type: Full-time

Responsibilities

  • Answer incoming calls and respond to customers via emails and on social media platforms
  • Manage and resolve customer complaints
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Troubleshoot required information using available resources
  • Document all interactions with Customers according to standard operating procedures
  • Recognize, document, and alert the management team of trends in Voice of Customer
  • Follow up customer calls where necessary
  • Willingness to go the extra mile to ensure Customers Satisfaction
  • Other duties as assigned

Requirements

  • B.Sc from any course of study.
  • 1-3 years of experience in a call center environment / customer Service in an ELECTRONIC INDUSTRY
  • Proficiency in Portuguese & English language (read, write & speak).
  • Completed Mandatory NYSC/ Exemption letter.
  • Proficient in relevant computer applications e.g., MS office.
  • Customer centric with a positive mindset.
  • Ability to multi task.
  • Superior listening, verbal and written communication skills

Application Closing Date
20th August, 2022.




Method of Application

Interested and qualified candidates should send their Applications and CV to:

 [email protected]

 using the Job Title as the subject of the email.



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