ASA International is one of the world’s largest international microfinance institutions providing socially responsible loans to low income entrepreneurs across Asia and Africa.

We are recruiting to fill the position below:

Job Title: Business Analyst / PM

Location: Ikeja, Lagos
Employment Type: Full-time

Role Summary

• Uses data and insights to improve customer experience, service delivery, and operational efficiency.

Key Responsibilities

• Analyse customer feedback, complaints, and service data
• Track CX metrics (CSAT, TAT, Insight from Surveys)
• Identify service gaps and improvement opportunities
• Support process optimization and automation initiatives
• Provide management reports and insights
• Develop detailed project plans, timelines, and resource schedules
• Manage project execution from initiation to closure
• Stakeholder Management
• Coordinate cross-functional teams and external partners
• Serve as the primary point of contact for project stakeholders
• Communicate project progress, risks, and milestones effectively
• Support change management and user adoption initiatives
• Ensure project deliverables meet quality and compliance standards.

Qualifications

• Interested candidates should possess a Bachelor’s Degree with 5 – 7 years experience.

Application Closing Date
21st January, 2026.