ipNX is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services.

Our ability to identify, satisfy and exceed today’s market needs is a testament to over a decade of experience, our commitment, drive and passion realized through highly skilled and well seasoned professionals.

We are recruiting to fill the position below:

Job Title: Business Analyst

Location: Lagos
Employment Type: Full-time

Job Summary

• The Business Analyst is responsible for analyzing business needs, identifying improvement opportunities, and translating requirements into functional and technical specifications that support enterprise-wide digital solutions.
• The role will drive process automation, optimize workflows, and ensure that technology solutions align with business goals.
• The ideal candidate must have strong analytical capability, excellent documentation skills, and at least 4 years’ experience in business analysis within telecoms, technology, or a process-driven environment.

Key Responsibilities

• Engage business units to elicit, document, and validatem functional and non-functional requirements.
• Conduct detailed business analysis including process mapping, gap analysis, and workflow modeling.
• Translate business needs into user requirements, business requirement documents (BRDs), and functional specifications.
• Utilize all available tools and information sources to elicit requirements, including interviews/meetings, document analysis, business process descriptions, use cases, and workflow analysis
• Evaluate and create business requirements documents in sufficient detail to support solution development and or system implementation.
• Develops mockups to test out ideas, then iterates them based on user feedback. Create use cases and other artifacts such as user stories.
• Lead business stakeholders through walkthroughs of requirements to ensure understanding and obtain sign-off.
• Participate in requirements definition stakeholders to capture business requirements.
• Document ‘as –is’ processes and ‘to-be’ process, applying the knowledge of business process modelling notations to process documentations.
• Lead process discovery, re-engineering, improvement and analysis sessions to identify activities or tasks that are repeatable, inefficient and recommend improvements.
• Facilitate process design and redesign workshops that involve eliciting process requirements and liaising with process managers & owners, and implementation teams, using appropriate methodologies
• Recommend process or system changes to resolve issues and avoid growing problems.
• Analyze, develop and implement sustainable and quantifiable improvement plan.
• Analyze existing processes and recommend improvements to enhance efficiency and productivity.
• Work with cross-functional teams to implement automation and digitization initiatives.
• Support continuous improvement by documenting SOPs, workflows, and process updates.
• Collaborate with developers, product teams, and vendors to ensure solutions meet specifications.
• Participate in user acceptance testing (UAT), test case creation, defect tracking, and solution validation.
• Track project milestones, prepare reports, and ensure alignment with business objectives.
• Act as liaison between technical teams, business stakeholders, and external vendors.
• Ensure clear communication of requirements and manage expectations across teams.
• Support vendor evaluation, documentation reviews, and integration activities.
• Analyze operational and product performance data to generate insights and recommendations.
• Prepare periodic reports, dashboards, and executive summaries for management review.
• Support decision-making with data-backed insights and trend analysis.

Requirement / Qualifications

• Bachelor’s Degree in computer science, Information Systems, Business Administration, Engineering, or related field.
• Minimum of 4 years’ experience in Business Analysis, Process Improvement, or Product/Project Coordination.
• Professional certifications (CBAP, CCBA, Scrum, Agile BA, or related) are an added advantage.
• Strong documentation skills with experience preparing BRDs, FRDs, PRDs, user stories, and workflows.
• Proficiency in BA and PM tools (Visio, Jira, Trello, Notion, Power BI, Excel, or similar).
• Experience in telecom or technology-driven environments is highly desirable. A strong knowledge of Pursuit or another relationship/ sales methodology
• Sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results
• Excellent quantitative analysis and financial modeling skills; high proficiency in Excel
• Ability to synthesize information quickly and present insights to senior management
• Ability to Understand industry trends
• An active listener, Motivated self-starter, proactive and action-oriented
• Good communication and business writing skills
• Excellent interpersonal, collaboration and problem-solving skills
• Strong persuasive and negotiation skills
• Excellent Presentation skill and customer service capabilities
• Good documentation and process management skills

Application Closing Date
17th November, 2026.