Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

Job Title: Banker, Personal

Job Ref ID: 80364059A-0001
Location: Ibadan, Oyo
Job Type: Full-time
Business Segment: Personal & Private Banking

Job Description

• To proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the branch, providing banking solutions which meet the customer’s needs in accordance with each of personal banking segment’s value proposition.
• To provide an efficient personal banking service and support to a portfolio of branch-based clients across the various segments.
• To achieve expansion, cost management and customer retention targets through a proactive call plan and active cross selling.

Key Responsibilities

• Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities
• Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities
• Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.
• Establish, build and strengthen relationships with customers, based on mutual respect, to retain customers and gain word-of-mouth referrals
• Ensure that customers are well informed with regards to lending application processes (e.g. vehicle finance, home loans, overdraft, credit card, personal loans, etc), credit maintenance processes (e.g. annual reviews) and account conduct expectations (e.g. minimum account balances, provision for debit orders and cheque payments, etc).

Qualifications

• University Degree.

Experience:

• At least 3 years’ experience banking experience preferably in a customer-facing role, with a strong background in relationship management.

Additional Information
Behavioural Competencies:

• Checking Things
• Developing Strategies
• Embracing Change
• Seizing Opportunities
• Showing Composure
• Taking Action
• Team Working.

Technical Competencies:

• Active Listening
• Difficult Calls Management
• Electronic Communications & Devices
• Inbound Phone Statistics
• Query Resolution
• Telephone Caller Handling

Application Closing Date
Not Specified.