First Excelsia Professional Services Limited – Our client, a leading player in the Marketing & Communication industry, is currently recruiting suitable candidates to fill the position below:

Job Title: Associate Director, Business Management & Operations

Location: Lagos
Employment Type: Full-time
Industry: Marketing & Communications

Job Description

• Our client is seeking to hire a competent, well networked, and intelligent Business & Operations Director to oversee the functions of its business operations, client engagements, and the management of the departments in the organization.
• The preferred talent for this position must have solid career experience in Marketing & Communications, Business Operations, Brand Management, and Client Retention.
• The role holder will be responsible for the supervision of the organization’s clients’ accounts, the design, development, and deployment of business strategies that focus on revenue generation, ensuring operational & regulatory compliance, and overseeing the implementation of optimal business processes.

Responsibilities

• Oversee the workflow and the full function of the inter-departmental linkages
• Build and maintain a profitable business framework by working with other Heads of Units to deploy appropriate resources to achieve a high profitability ratio.
• Identify new business opportunities that will focus on revenue generation
• Develop efficient processes and procedures to guide excellent operations and service delivery.
• Ensure the effectiveness and efficiency of business operations
• Provide collaborative efforts to team members and ensure strong synergy with all Heads of Units
• Provide well researched and professional advice for the organization and its clients
• Closely monitor project planning and project execution to ensure processes and procedures are duly followed.
• Provide support on Recruitment and Administration decisions and oversee the management of internal staff and vendor portfolio.
• Work closely with the Accounts department to optimize running costs and ensure minimum or zero cash flow issues are recorded.
• Coordinate the development of project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Oversee customer support processes and organize them to enhance customer satisfaction
• Build and strategically manage relationships with the organization’s stakeholders, clients, and prospects.

Person Specification

• Minimum of a Bachelor’s Degree in Business Administration or related disciplines from any recognized institution
• 7-10 years of experience as a Business and Operations executive (or in similar roles) and with at least 4 years spent in an executive management position.
• APCON Certification is highly preferred
• An MBA/M.SC., will be an added advantage.

Application Closing Date
15th June, 2022.