Dolcé Beauty Nigeria is recruiting suitable candidates to fill the position below:

Job Title: Assistant Store Manager

Location: Lagos
Employment Type: Full-time
Reports To: Store Manager / CEO

Role Overview

• The Dolché Assistant Store Manager supports the Store Manager in the seamless day-to-day running of the Dolché Beauty dry bar and retail space.
• This role assists in team supervision, client experience delivery, sales, and inventory management, always upholding Dolché’s signature standard of luxury, efficiency, and professionalism.
• The Assistant Store Manager steps in as acting manager in the Store Manager’s absence and serves as a key support pillar on the floor—helping drive sales, maintaining exceptional client experiences, coaching staff, and ensuring operational consistency.

Key Responsibilities

• Store Operations Support – Assist with opening and closing procedures, ensuring all systems, equipment, and the Wix POS platform are functioning properly. – Support end-of-day cash reconciliation and flag discrepancies to the Store Manager. – Maintain store cleanliness, product displays, and styling station presentation in line with Dolché’s luxury aesthetic. – Ensure service stations, tools, and equipment are sanitized and reset between clients and at close of business. – Act as Manager-on-Duty in the Store Manager’s absence, making operational decisions as needed.
• Staff & Stylist Support – Assist the Store Manager in executing daily staff schedules and briefings. – Monitor stylist attendance, punctuality, and adherence to Dolché service standards. – Support stylists with service flow to ensure smooth client throughput. – Help onboard new team members and reinforce brand standards and service etiquette. – Escalate performance or disciplinary concerns to the Store Manager promptly.
• Customer Service & Sales – Greet and welcome clients, ensuring every visit reflects Dolché’s premium experience. – Drive retail and service sales through confident product recommendations and upselling. – Resolve customer concerns on the spot and escalate unresolved issues to the Store Manager. – Maintain thorough knowledge of Dolché’s wig, extension, accessory, and haircare product lines. – Support smooth booking and check-in flow using the Wix platform.
• POS / Wix Platform Support – Process customer checkouts, bookings, and payments using Wix POS. – Assist with updating inventory, product listings, and service entries on Wix. – Monitor daily sales figures and flag anomalies to the Store Manager. – Support basic POS troubleshooting and escalate technical issues where necessary.
• Inventory & Stock Assistance – Assist with routine stock counts and maintain accurate records in Wix. – Receive, inspect, and log incoming goods, flagging quality issues immediately. – Monitor daily consumable usage and alert management when restocking is needed. – Help track discrepancies and support measures to reduce stock loss.
• Administrative Support – Complete opening, closing, and sanitization checklists daily. – Support the Store Manager in preparing weekly operational summaries. – Track client feedback and flag service quality trends for review. – Maintain accurate records of team attendance and shift changes.
• Brand Standards & Store Experience – Uphold Dolché’s luxury brand standards in service delivery, communication, and store presentation. – Ensure wig displays, mannequin heads, and styling stations are consistently well-presented. – Model exemplary customer service etiquette for the team. – Maintain a polished, organized, and on-brand store environment at all times.

Working Hours:

• The Assistant Store Manager must be available during Dolché’s full operating hours: – Tuesday – Thursday: 9:00 AM – 7:00 PM – Friday & Saturday: 9:00 AM – 7:30 PM – Sunday: 1:00 PM – 7:30 PM – Monday: Store closed (administrative or training tasks may be assigned)
• The Assistant Store Manager is required to arrive 30 minutes before opening and remain until all closing duties are complete.

Requirements
Experience:

• Minimum of 2 years of experience in retail, beauty, salon, dry bar, or hospitality.
• Previous customer-facing experience in a luxury or high-end environment preferred.
• Some experience supporting a team or assisting in a supervisory capacity.
• Familiarity with POS systems; Wix POS experience is an advantage.

Skills:

• Strong interpersonal and communication skills.
• Organized, detail-oriented, and capable of multitasking in a fast-paced environment.
• Sales-confident with an ability to recommend and upsell authentically.
• Tech-comfortable with digital tools (POS, scheduling apps, inventory systems).
• Professional customer-facing demeanor with strong conflict resolution ability.
• High attention to detail in aesthetics, product presentation, and service delivery. Personal Qualities
• Professional, polished, and genuinely client-focused.
• Dependable, punctual, and team-oriented.
• Luxury mindset calm, hospitable, and service-driven.
• Proactive and solution-oriented, able to handle pressure independently.
• Trustworthy, disciplined, and discreet with confidential information.

Why Join Dolché?

• Dolché is an emerging luxury beauty brand in Lagos, offering curated hair experiences, premium styling, and modern retail. As Assistant Store Manager, you will play an integral role in shaping our client journey and growing the Dolché name with real opportunity for career progression as our brand expands.

Compensation

• Competitive salary
• Performance-based bonuses (optional)
• Staff discount on Dolché products (optional).

Application Closing Date
30th September, 2026.