Access Bank Plc is a financial institution with presence in 9 countries in Africa and the United Kingdom and in all major cities in Nigeria. Also referred to as the Africa’s Bank of Best Practice, Access Bank operates on a platform of strong ethics, governance and professionalism.

We are recruiting to fill the position below:

Job Title: Application Support Analyst

Location: Nigeria
Job Type: Full time
Department: Information Technology and Cybersecurity

Description

• We are seeking an exceptional Application Support Analysts to join our Technology Operations team.
• This is a highly technical, hands-on role in a dynamic and fast paced environment.
• The successful candidate will have a mixture of deep technical know-how as well as excellent skills in management of operational issues; ensuring stability and availability of the bank’s financial (or non-financial) applications.

What You Will Be Doing

• Support the Bank’s applications
• Coordinate system changes and deployment in line with the approved release note.
• Coordinate End of Day / Start of day on CBA (where applicable) and ensure that that the applications are readily available real time online (for online applications)
• Coordinate system changes and Systems performance monitoring
• Provide 2nd Level user support for Flexcube (or other third-party application) escalated problems.
• Follow-up on escalated problems and engage OEMs to address the issues in an effective and efficient manner within SLA.
• Perform preventative maintenance; specify design changes; amend program specifications; update user/operations documentation.
• Coordinate backup restoration test.

Requirements

• Good technology related University Degree preferably in Computer Science/Engineering or Numeric Science.
• 2 to 6 years banking/ financial services institution with experience in Core Banking operations and support.
• Certification(s) in IT Service Management or MCP or OCP.
• Ability to learn and dedication to service delivery.
• Proficient in office automation tools (e.g. Microsoft Office, etc.).
• Proficient in SQL.
• Flexcube knowledge.

Benefits

• Competitive pay
• Career Growth
• Merit driven performance management system
• Adequate training and development
• A robust employee recognition program

Application Closing Date
Not Specified.