Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient border-less manner.

We are recruiting to fill the position below:

Job Title: Analyst, Retail Operations

Location: Lagos
Employment Type: Full-time

The Role

•  As an Analyst, Retail Operations the candidate ensures smooth operations of our retail products (for example: Send by Flutterwave and Tuition by Flutterwave) through prompt processing of transactions, customer’s complaint resolution, identifying and resolving issues as well as effective stakeholder’s engagement

Responsibilities

• Reconciliations: The reconciliation will cover settlement, refund, as well as payout (Wallet)
• Dispute Management: Processing of chargeback and refund requests within the SLA whilst focus on process improvement on any operational gaps noticed
• Complaint Resolution: Will be responsible for resolving customer’s complaints through dedicated channels
• Treasury: Will be responsible for monitoring and ensuring sufficient wallet liquidity on all wallets
• Transaction Review: Reviewing of transactions on status other than successful, approval of retried transfers
• Stakeholders Engagement: Will be point of contact for both internal and external stakeholders on issues related to Send
• Documentation: The candidate will contribute in documentation of processes and Business Required Documents (BRDs)

Required Competency and Skillset to be a Waver

• Bachelor’s Degree in a relevant field
• Minimum of 1 year experience in Fintech Operations
• Proficient knowledge of Microsoft suite and experience in account/wallet reconciliation
• Knowledge of dispute management and relevant operational procedures and regulations
• Understanding of the payment space, regulations, payment methods and relevant experience in Fintech operations
• Open-mindedness with improved probing skills
• Experienced in process improvement, complaint resolution and stakeholder’s engagement
• Remittance experience is a nice to have
• Experience in working in a cross-functional team.

Application Closing Date
Not Specified.