15 May 2024

Analyst, Retail Operations at Flutterwave

Never Miss a Job Update Again. Click Here to Subscribe

We have started building our professional LinkedIn page. Follow

Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient border-less manner.

We are recruiting to fill the position below:

Job Title: Analyst, Retail Operations

Location: Lagos
Employment Type: Full-time

The Role

  •  As an Analyst, Retail Operations the candidate ensures smooth operations of our retail products (for example: Send by Flutterwave and Tuition by Flutterwave) through prompt processing of transactions, customer’s complaint resolution, identifying and resolving issues as well as effective stakeholder’s engagement

Responsibilities

  • Reconciliations: The reconciliation will cover settlement, refund, as well as payout (Wallet)
  • Dispute Management: Processing of chargeback and refund requests within the SLA whilst focus on process improvement on any operational gaps noticed
  • Complaint Resolution: Will be responsible for resolving customer’s complaints through dedicated channels
  • Treasury: Will be responsible for monitoring and ensuring sufficient wallet liquidity on all wallets
  • Transaction Review: Reviewing of transactions on status other than successful, approval of retried transfers
  • Stakeholders Engagement: Will be point of contact for both internal and external stakeholders on issues related to Send
  • Documentation: The candidate will contribute in documentation of processes and Business Required Documents (BRDs)

Required Competency and Skillset to be a Waver

  • Bachelor’s Degree in a relevant field
  • Minimum of 1 year experience in Fintech Operations
  • Proficient knowledge of Microsoft suite and experience in account/wallet reconciliation
  • Knowledge of dispute management and relevant operational procedures and regulations
  • Understanding of the payment space, regulations, payment methods and relevant experience in Fintech operations
  • Open-mindedness with improved probing skills
  • Experienced in process improvement, complaint resolution and stakeholder’s engagement
  • Remittance experience is a nice to have
  • Experience in working in a cross-functional team.

Application Closing Date
Not Specified.




Method of Application

Submit your CV and Application on Company Website : Click Here


Popular Jobs this Week

Submit CVs – Latest Recruitment at Stanbic IBTC Bank (6 Positions)

Submit CVs – New Recruitment at Cooperazione Internazionale (COOPI) – (6 Positions)

Submit CVs – Latest Recruitment at IHS Towers (5 Positions)

Submit CVs – New Recruitment at Amal Outreach (5 Positions)

Submit CVs – Latest Recruitment at Princeps Credit Systems Limited (7 Positions)

Submit CVs – Latest Recruitment at Providus Bank Plc (9 Positions)

Submit CVs – Interesting Jobs Recruitment at WTS Energy (17 Positions)

Submit CVs – New Recruitment at Learn Africa Plc (5 Positions)

Submit CVs – Exciting Jobs Recruitment at Sterling Bank Plc (17 Positions)




Subscribe


Apply for this Job