Kuda is a full service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly and save more. We raised the largest seed round ever seen in Africa, and completed a Series A funding round in February 2021, led by some of the world’s smartest venture capital investors. With offices in London (our HQ), Lagos and Cape Town, and further offices opening across Africa during 2021, Kuda is fast becoming recognised as the leading ‘Neobank’ for Africans.

To help us grow into the company that can bring meaningful change to the way people across Africa get access to great financial products and services in order to take control of their personal finances, we are actively looking for bright, talented, driven people who are excited by our mission. If this sounds like a great way to spend your valuable time, then please get in touch with us.

We are recruiting to fill the position below:

Job Title: IS – Administrator

Location: Lagos
Employment Type: Full time

Job Overview

• The role involves managing IT service requests and incidents through an official ticketing tool. Key responsibilities include user provisioning (onboarding and off-boarding) and managing workspaces across platforms such as Azure, Google Workspace, Jira, Slack, Looker, and others.
• The position also includes overseeing third-party application integrations on Azure and managing integrations between Google and other cloud platforms.
• Additionally, the role ensures effective license management for cloud services and provides user support for tools like Xcally in the Kuda Contact Center.
• The role also requires developing and maintaining policies, procedures, and standard operating manuals for the team.

Responsibilities

• User and device access provisioning and management.
• Provide first and second level support for official collaboration and
• messaging tools.
• Manage requests and incidents on official IT Service Management ticketing tool.
• User provisioning (Onboarding and Off-boarding) and management of official workspaces: Azure, Google workspace, Jira, Nerve, Kuda Suites, Notion, Looker, Slack and other platforms for collaboration and messaging.
• Manage 3rd party application integration On Azure.
• Manage integrations from Google to other Cloud platforms.
• Ensure effective license management for applicable cloud services.
• Provide user support for Kuda Contact Center functional tools like Xcally.
• Develop and manage relevant, updated, functional policies and procedures as applicable to the team.
• Develop and manage functional standard operating manuals across all applicable processes.
• Ensure the availability of an updated asset register
• Put in place security configurations and settings across managed platforms in alignment with global standards.
• Maintain current IT & Compliance processes
• Identify system requirements, recommend technology purchases, plan, and implement services and technologies to improve security and efficiency
• Participate in disaster recovery testing exercises and business continuity planning for business-critical systems

Requirements

• B. Sc. (Computer Science)/B. ENG ; MCP, MCSE, A+ etc.
• Minimum of 3 years total experience
• Excellent Knowledge of Business Processes
• Good Understanding of IT Governance
• Strong Analytical and Numerical skills
• Inquisitive, intuitive and excellent problem solving skills
• Acquiring more skills in IT/Information management and personnel management.
• Uderstannding of Windows Client and Servers Operating Systems
• Understanding of Google workspace
• Good Writing & amp; Communication Skills
• Good personnel management skills.

Benefits
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

• A great and upbeat work environment populated by a multinational team
• Pension
• Career development & growth
• Competitive annual leave plus bank holidays
• Competitive paid time off (Parental, Moving day, Birthday, Study leave etc)
• Group life insurance
• Medical insurance
• Well-fare package (Wedding, Compassionate and etc)
• Perkbox
• Goalr – employee wellness app
• Award winning L&D training
• We are advocates of work-life balance, working in a hybrid in office schedule.

Application Closing Date
Not Specified.