Willers Solutions Limited – Our mission is to deliver tangible business solutions to our clients that is consistent with value maximisation, innovation and integrity, leveraging our pool of competent and inspired personnel.

We are recruiting to fill the position below:

Job Title: Account Management Officer

Location: Nigeria

Key Responsibilities

• Serve as the primary point of contact for assigned clients
• Develop and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of solutions based on client objectives
• Coordinate with internal teams to meet customer expectations
• Conduct proactive client outreach and routine customer satisfaction surveys
• Identify opportunities for account growth through upselling and cross-selling
• Monitor and communicate the progress of monthly and quarterly initiatives to stakeholders
• Drive client retention and win-back strategies
• Resolve client issues and escalate where necessary
• Analyze client feedback and suggest areas for service improvement.

Qualifications

• Bachelor’s Degree in Business Administration, Sales, or a relevant field
• 5 – 6 years proven experience as an Account Manager, Key Account Manager, Sales Account Manager, or similar role
• Strong background in client relationship management and retention strategies
• Experience using CRM software (e.g., Salesforce, Zoho CRM, HubSpot) and MS Office (especially Excel)
• Ability to deliver client-focused solutions aligned with customer needs
• Excellent communication, negotiation, and presentation skills
• Strong multitasking and time-management skills
• High level of accuracy and attention to detail
• Confident in handling challenging client requests and difficult conversations
• Strong listening and interpersonal skills.

Application Closing Date
19th June, 2025.