MK Trend Limited is one of the leading HR consulting and outsourcing firms in the country. We specialise in business process outsourcing, recruitment, Payroll services and other HR services. We have a reputation for professionalism and reliability, we ensure that businesses that partner with us are provided with excellent staffing solutions to meet their staffing needs.

We are recruiting to fill the position below:

Job Title: Telesales Agent / Representative Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information

Requirements and Skills

• High School Diploma; BSc / BA will be a plus
• Proven experience as telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints

Application Closing Date
31st March, 2023.