Buckler Systems is a leading manufacturer of armored vehicles, specializing in military and civilian defense solutions. We are dedicated to delivering innovative, high-quality products that meet the highest standards of safety, reliability, and performance. At Buckler Systems, we are committed to shaping the future of armored vehicle technology to ensure the safety and protection of people and assets worldwide.

We are recruiting to fill the position below:

Job Title: IT Support & E-commerce Operations Officer

Location: Lekki, Lagos
Employment Type: Full-time

Job Purpose

• The IT Support & E-commerce Operations Officer will work closely with the Line Manager to ensure the efficient operation of Buckler Systems’ IT infrastructure and e-commerce activities.
• This role is pivotal in optimizing our online presence while maintaining the performance of our digital platforms, contributing directly to the achievement of the company’s goals.

Key Responsibilities
IT Support:

• Manage and implement website upgrades, troubleshoot performance issues, and develop strategies to boost web traffic and user engagement.
• Install and configure computer hardware, operating systems, and software applications, providing hands-on technical support to staff as needed.
• Diagnose and resolve hardware, software, and network issues to ensure minimal disruptions to business operations.
• Set up new user accounts and handle password-related queries to facilitate smooth onboarding for new employees.
• Coordinate system security measures and respond swiftly to any security breaches or vulnerabilities.

Graphics Design:

• Design and create visual content such as event flyers, recruitment materials, and promotional posters for various company initiatives.
• Develop illustrations, logos, and graphic elements that align with Buckler Systems’ brand identity and communication standards.
• Ensure all graphic content is visually appealing and maintains consistency with the company’s branding guidelines.

E-commerce Operations:

• Monitor website traffic, customer interactions, and feedback to assess and improve the user experience on our e-commerce platforms.
• Analyze sales data and customer reviews to forecast sales trends and adjust inventory and marketing strategies accordingly.
• Collaborate with product management, sales, and content teams to keep the e-commerce platform updated with accurate and engaging content.
• Implement SEO best practices to optimize product listings, pricing, and promotions to enhance the platform’s visibility and performance.
• Lead efforts to drive sales growth and increase market reach through targeted e-commerce strategies and promotional campaigns.
• Provide regular updates to the management team, including performance reports and analysis of digital marketing activities.

Additional Responsibilities:

• Ensure that IT systems and networks are maintained and updated regularly to enhance efficiency.
• Innovate and introduce new technologies to streamline operations and improve overall work processes.
• Support other tasks and projects as required by the team or management.

Experience & Qualifications

• B.Sc./HND in Computer Science or a related field.
• Minimum of 2 years of experience in related field.
• Strong digital marketing skills with experience in creating and executing marketing campaigns.
• Proficiency in content creation, graphic design, and social media tools.
• Solid communication skills and the ability to convey technical concepts in a clear and concise manner.
• Experience with SEO techniques and familiarity with e-commerce best practices.

Core Capabilities:

• Strong analytical and problem-solving skills.
• Excellent time management and the ability to meet deadlines in a fast-paced environment.
• Creativity in design and content development.
• Ability to work collaboratively with cross-functional teams.
• Flexibility and adaptability in handling diverse tasks and challenges.

Application Closing Date
1st November, 2024.