Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

Job Title: Supervisor, CCC Inbound

Job ID: 80402074_80381669
Location: Ilupeju Industrial Avenue, Lagos
Job Type: Full-time
Business Segment: Consumer & High Net Worth Clients

Job Description

• To lead & supervise the support team that provides end-to-end processing of customers’ requests / queries received via the Contact Centre by providing timely and seamless resolution.

Qualifications

• First Degree in any field.
• Minimum of 2 years’ of Operational and Customer Service experience

Personal Competencies:

• Well-developed people management skills
• Excellent interpersonal and communication skills (across the business)
• Well-developed negotiating skills
• Strong stakeholders focus and service orientation
• Creative, and analytical with good problem-solving skills.

Application Closing Date
Not Specified.