Vovida Communications Limited is a Pan-African Telecommunications Company founded with a mission for enhancing the quality of life by providing competitively state of the art ICT/Telecommunications services.

We are recruiting to fill the position below:

Job Title: IT Service Delivery & Systems Analyst

Location: Enugu
Employment Type: Full-time

Job Description

• Plan & execute the requirements for the complete fulfilment of any product configuration/integration work assigned.
• Provide Pre-Sales, Implementation, and Technical Support for all IP Based services including IP Telephony.
• Provide timely Problem-to-Resolution of all IP-based protocols including those for iGP and eGP, MPLS,
• NAT/PAT, IP/VPN (GRE/IPSec), Loop prevention, L2/L3 TShoot, ACL, AAA/TACACS, SVI, wireless (802.11 a/b/g/n/e), etc.
• Provide support when interfacing with network carriers and ISPs in LAN/WAN scenarios.
• Plan, Implement & Support Linux/Windows OS Servers including Virtualization & Cloud Computing (VMware / Hyper-V) Systems.
• Implement best practices for scalability, supportability, ease of maintenance, and system performance
• Plan, Implement & Support all LAN/WAN infrastructure, Mobile/Wireless IP networks, BYOD’s & IOT’s.
• Provide Tier 1/2/3 Support for Co-location, Airport Management Systems, Customer Backup/Backend Networks and ISP/Carrier support services as required.
• Provide timely on-site and remote support to all Airport Management Systems including CUTE/CUPPS/CUSS Systems.
• Provide accurate reporting of ticket incidents, service requests & change procedures to all Airport Management Systems including CUTE/CUPPS/CUSS Systems in accordance with international best practices.
• Develop, analyse, prioritize, and organize requirement specifications, automation, data mapping, diagrams, and flowcharts for developers
• Provide expert recommendations on the design, integration, testing and/or delivery of all Airport Management Solution devices and related IT assets.
• Provide follow-up on escalations and resolve all Open Incidents, Service Requests & Change Procedures ensuring zero tolerance within a given timescale.
• Conduct routine preventive maintenance/updates/upgrades as required to all ICT Assets under the responsibility of the company.
• Maintenance of an accurate WIKI, audits/assessments, service changes, and technical documentation of duty processes, support resolutions, and procedures used.
• Provide E2E technical understanding, knowledge sharing and collaboration skills.
• Execute leadership to technicians/CSA’s in matters of customer and employee satisfaction, adding value to the business, quality of work and operational efficiency
• Maintain a strong, positive and collaborative relationship with all interfaces even in stressful situations.
• Ensure Compliance with work health and safety matters at all times.
• Conducts and/or attends regular meetings/ training programs to ensure optimal Service Improvements are communicated effectively to team units & other targeted users.
• Perform other duties as assigned by your supervisor/line manager.

Qualifications

• Minimum of a First Degree in Computer Science, Management Information Systems or Information Technology.
• CCNA, etc required.
• 2 – 5 years work experience.

Skill & Competence:

• Business process and control analysis
• Time management
• Technological literacy
• Excellent report writing skills
• Good leadership and team building skills
• High level of integrity and confidentiality
• Attention to details
• Strong oral and written communication skill
• Good interpersonal and communication skills – written and spoken
• Diligence and attention to detail
• Ability to multi-task and prioritize work appropriately

Application Closing Date
10th February, 2023.