Danish Refugee Council (DRC) is a Danish international non-governmental organisation, which promotes and supports durable solutions to the problems faced by refugees and internally displaced people all over the world. DRC is present in more than 30 conflict territories around the world assisting displaced people with shelter, food, income-generating activities, and a wide range of other assistance. It is of utmost importance for DRC to work in compliance with the DRC Accountability and Quality Management system and national legislations. Smooth, reliable and effective operational systems are preconditions for DRC to maintain its position as a trustworthy and reliable partner for our donors and an accountable organisation towards our beneficiaries.

We are recruiting to fill the position below:

Job Title: IT Officer

Location: Maiduguri, Borno
Supervised by: IT Team Leader
Reporting to: IT Team Leader
Employment Period: 6 Months with the possibility of extension
Type of Contract (Expat/National/Trainee): National

Background

• Danish Refugee Council (DRC), has had an operational presence in Nigeria since 2015. DRC Nigeria is the largest DRC country mission in the West Africa region and one of the largest DRC country missions globally.
• Currently, DRC delivers life-saving assistance and protection to vulnerable, conflict-affected populations including internally displaced persons, returnees and host communities in the areas of armed violence reduction, humanitarian mine action, livelihoods, nutrition and food security, protection, shelter and non-food items (NFI) and water, sanitation and hygiene (WASH) in 30+ Local Government Areas (LGAs) across Borno, Adamawa and Yobe states in northeast Nigeria.

Purpose

• IT Officers are responsible for the installation, operation, and maintenance of computer systems and other technologies, such as communication systems. An IT Officer’s duties include configuring hardware and software, setting up peripherals such as printers or routers, repairing equipment, and providing daily support for computer network users.
• Officers may work as a help desk, responding to calls and e-mails regarding the computer network or communication systems.
• They may also be responsible for writing reports, tracking inventory, evaluating new technologies.
• Staff reporting to this post: IT assistants (if any).

Duties and Responsibilities

• As an integral staff member of the Danish Refugee Council, the IT Officer will provide support to the programme by undertaking technical and practical operational tasks to ensure smooth, safe and efficient use of DRC IT equipment and Internet supply.

Key Roles include:

• Monitor the internet connection and bandwidth ensuring that Service Level Agreements are adhered to for all sites in Borno.
• Travel to different field locations to troubleshoot various issues with IT equipment and internet.
• Maintains excellent communication with staff in all field offices on support related to Internet.
• Safeguard DRC data by use of security policies and procedures, and implement a backup and recovery procedure.
• Assist in the organization and inventory of all IT hardware and software resources.
• Hardware management and maintenance of IT equipment.
• Reduce outsourcing IT services, such as printers and photocopiers wireless connectivity and preventive maintenance.
• Creates and maintains good technical documentation; Ensure paperwork is kept according to DRC’s policies and procedures and filed neatly with supporting documents in respective files (in particular equipment issue vouchers.)
• To undertake basic training for staff on computer handling, usage and email etiquette, rollout same training in all Borno offices.
• Performs other duties as assigned.
• The responsibilities listed in the JD are not exhaustive and may be readjusted according to operational needs but will remain in line with the overall purpose of the role.

General Work and Filing:

• Implement standard DRC IT systems and procedures.
• Ensure that Internet cost and tracking is maintained.
• Ensure all paperwork is kept according to DRC’s policies and procedures of and filed neatly with supporting documents in respective files especially when it comes to equipment issue vouchers.
• Undertake any other reasonable duties requested by line manager, where they don’t contradict the organization’s policies.

Qualifications

• Bachelor’s Degree in  Computer Science, Information Technology, Engineering or relevant equivalent disciplines.
• 2 years Work experience as an IT/IM support staff.
• Excellent computer skills.
• Knowledge of VSAT and router configuration.
• Knowledge & experience of dealing with ISPs.
• Fluency in written and spoken English.
• Must have strong reporting and communication skills

Desirable:

• Work experience with non-governmental organizations (NGOs) and/or displaced population is a very strong asset.
• Microsoft Certifications is a plus.
• Fluency in local spoken languages

General Regulations:

• The employee shall follow DRC instructions on safety, confidentiality and ethical guidelines, including the Code of Conduct and the Humanitarian Accountability Framework.
• Employee should not engage in any other paid activity during the DRC contract period without prior authorization.
• Employee should not engage in any activity that could harm DRC or the implementation of any project during the DRC contract period.
• Employee should not give interviews to the media or publish project-related photos or other material without prior authorization.
• Employee shall return all borrowed equipment for the project to DRC after the end of the contract period or upon request.

Application Closing Date
2nd June, 2022.