Glovo – We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Hispanic America and Africa. With food at the core of the business, Glovo delivers any product within your city at any time of day. Our vision and ambition are not only to make everything immediately available in your city but it is also to offer our employees the job of their lives. A job where you’ll be challenged and have the most fun working in through tech-enabled experiences.

We are recruiting to fill the position below:

Job Title: Head of Partner Operations

Location: Lagos, Nigeria
Department: Operations

Job Summary
Your Work-Life Opportunity:

• We’re looking for someone who has a mix of operational prowess to get great work done, the negotiation and collaboration skills needed to bring out the best from our partners, the strategic, innovative and creative thinking that’s required to develop outside-the-box solutions, and the emotional intelligence and humility required to lead a fast-paced business and inspire a team of people across different countries.

Job Description
Be a part of a Team where you will:

• Be the owner of the Partner Operations metrics, seeking continuous improvement in the operations of our partners (improve preparation times, reduce cancellations and decrease bad ratings) to make sure we always deliver the best service to our customers.
• Lead the team of several Partner Operations specialists with KPI driven approach.
• Work with global and regional teams to coordinate and execute projects in your country.
• Raise product requests to improve partners’ UX and scalability. Identify tech feature improvements and give proactive feedback to HQ.
• Cooperate with the live operations department to give Partners the best support and increase our Partner’s satisfaction
• Ensure quality of onboarding for our new Partners, by providing them with all the necessary tools and information to start working.
• Create the strategy and define the execution for partners to grow through promos negotiations, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross-selling and upselling).
• Identify new assets to sell to the long tail partners and implement the whole process.
• Understand, build action plans and follow up on churned and inactive partners.
• Be responsible for the whole life cycle of our Partners, defining scalable processes to onboard them, make them grow and ensure their operational excellence.

Requirements
You Have:

• 5 – 8 + years of experience in fast-paced environments (startups, investment banking, top consulting firms, top internet firms)
• 10 + years of experience in accounting management, sales/commercial management, operations or similar field
• You’re an owner, you have a natural bias for action, always pushing for things to happen, and are objective and deadline oriented
• A data-driven mentality: taking decisions based on data and using good business judgment when necessary
• Ability to provide scalable solutions to a complex problem
• You’re persuasive in the most pleasant possible way and have no trouble selling anything
• Comfortable working in a high-growth and high-performance start-up with a fast pace
• Hands-on attitude: no job is too big or too small
• Excellent stakeholder management and engagement skills
• You are able to influence people in a short space of time to deliver results
• Effective English written and communication skills
• An empathetic, inclusive and curious attitude

Experience Our Glovo Life Benefits

• Enticing equity plan (if applicable)
• Top-notch private health insurance
• Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
• Discounted gym memberships
• Flexible time off (take the time you need) and hybrid working model (own your time)
• Enhanced parental leave including nursery support!
• Online therapy and well-being benefit
• External learning budget.

What you’ll find when working at Glovo:

• Gas: Driven to deliver quality results quickly
• Good Vibes: Bring positivity and communicate openly
• Stay Humble: Self-aware and open to learning
• Care: Uplift people and the planet
• Glownership: Act as proud owners
• High Bar: Focus on Top Performance.

Application Closing Date
Not Specified.