First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the position below:

Job Title: Head, Non-Financial Transactions

Job Id:1174
Location: Port Harcourt – Rivers

Job Description

• Issuance of Token devices to customer / ensure safe custody of blank Token devices.
• Maintenance of up-to-date registers for customers’ transactions and instructions as required under the existing policies and procedures.
• Ensure proper call over – collection / storage, retrieval and scanning of certificate to CCM
• Monitor the printing of audit trail for call over and other reports and generating printouts for MIS to facilitate various functions.
• Supervise the rendering of anti-money laundering report (smart screen).
• Responsible/monitor the safe custody portfolio, sign safe custody receipts, ensures charges  are promptly collected and supervise the processing of security documents. Ensure dual control in the retrieval / release of Security document pledged as collateral.
• Oversee / ensure that the Branch ambience is always in good shape
• Perform all other duties as assigned by the Head, Branch Services.

Job objectives
To ensure efficient branch service delivery by:

• Being responsible for supervising and providing Customer Services to Account holders and Customers (both existing and prospective) of the bank, while ensuring quality and exceptional customer service and customer care.
• Ensuring resolution of issues around all E-Business transactions that may include Card requests, issuance and other issues around E-Business.
• Other administrative activities such as Call-Over administration

Duties and Responsibilities

• Supervise the activities of non-financial transaction Unit.
•  Establish good customer relations by always maintaining a customer friendly disposition
• Ensure the proper handling of all customer enquiries and resolve of issues beyond the Non[1]Financial Transaction Officer.
• Modify transactions above subordinates’ limit
• Oversee the setup of standing order instructions
• Verify transactions initiated by subordinates.
• Handle probate account enquiries in accordance with customer mandate and relevant  law / ensure that deceased customer’s account is debit freeze once the probate enquiry is issued.
• Oversee/approve/sign all Bankers confirmation and letters of references requests.
• Interview customers, oversee the prompt opening/closing of Accounts (all variants), ensure KYC compliance / full documentation / approved deferrals are in place and sign offaccount opening forms.
• Ensure all closed accounts are recorded in the closed account’s register, called over and stored appropriately
• Oversee the processing of Customers’ Cheque, Card requests, Alert and Online banking services including ultimate delivery to the customer.
• Ensure safe custody of processed debit cards and issuance of customer’s selectable PIN.
• I Document Control

Job Requirement

• Minimum Education: First Degree in any discipline

Experience:

• Minimum experience – Four years relevant working experience
• Internal use only.

Application Closing Date
9th September, 2024.