Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the position below:

Job Title: Group Head, Digital Commerce

Location: Lagos
Job Type: Full time

Job Purpose
To drive the growth strategy of the Digital Commerce division through:

• Market Development – Identifying, targeting, and developing new and untapped markets;
• Channel development – Enriching the touchpoints clients and their consumers will use to engage the services offered.
• Product Development – Ideating new products and product extensions primarily using platform ecosystems
• To achieve revenue growth, business profitability, customer growth, and Africa-focused geographic expansion.

Key Responsibilities

• Develop and implement the Digital Commerce business growth and sales strategy.
• Develop new revenue lines across geographies and products.
• Develop and manage new initiatives for defending, diversifying, and growing the Digital Commerce business.
• Manage client and customer relationships, by using account teams to ensure customer satisfaction and loyalty.
• Drive the ideation, design, and deployment of new Digital Commerce products – Value Added Services products and API Marketplace products.
• Work with the Finance teams to set and manage revenue budgets for the Digital Commerce business.
• Takes responsibility for implementing formal development frameworks for a substantial department, while informally coaching and mentoring others throughout the organization.
• Use data from a wide range of sources to analyze key themes and identify possible impacts on the business.
• Set short, medium, and long-term objectives and take responsibility for implementing and coordinating performance management systems for a substantial department within the organization.

Key Performance Metrics
Financial:

• Grow revenue.
• Diversify revenue.

Customer:

• Grow active customers.
• Drive customer satisfaction.
• Drive key partnerships.

Internal Process:

• Drive new Product Development.
• Internal and Regulatory Compliance.

Learning & Growth:

• Team knowledge.

Education and Experience
Academic Qualification(s):

• Good First Degree (preferably in a Technology related discipline).

Professional Qualification(s):

• Possession of additional professional qualifications in business will be an advantage.

Experience (Number of relevant years):

• 10 years of experience in the financial technology industry.
• 5 years of experience and a good understanding of consumer payments covering all or at least two of Telecommunications (Airtime and Data) Account to Account / P2P Transfers, and Bill Payments (Utilities, Education, Betting, Entertainment, and similar industries).
• In-depth understanding of payments.
• An understanding of the Interswitch Products and business is an added advantage.
• People management.

Application Closing Date
Not Specified.