8 Mar 2021

Customer Support Officer – NYSC at a Reputable Financial Firm

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Job Description


A reputable Financial firm is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer support Officer – NYSC

Location: Ajah, Lagos
Employment Type: Full-time

Job Responsibilities

  • Receive incoming calls / emails and provide information / solutions for customers
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers.

Job Requirements

  • HND or B.Sc qualification. (Must be a Yourth Corper )
  • Candidate must live around the Ajah / Lekki Axis
  • Must be articulate able to respond to emails fluently
  • Computer Literate, must have knowledge of using the web browser, Microsoft word and excel
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Good comprehension / Analytical skills.

Salary
N20,000 – N30,000 / month.

Application Closing Date
15th March, 2021.




Method of Application

Interested and qualified candidates should send their CV to:

 [email protected]

 using the Job Title as subject of the email.





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