Skit Store (formerly known as School kit) is a one-stop shop for school, office, and lifestyle supplies in Nigeria .With its strong brand credibility among schools, parents, and students and a household name among reputable private schools across the country, the brand has expanded its retail footprint to stores in Lagos, Port Harcourt , Abuja and Online.

As part of our expansion process, we are recruiting young and smart professionals to join our team in the position below:

Job Title: Customer Service Executive (E-Commerce)

Locations: Abuja (1), Mainland and Island – Lagos (2) and Port Harcourt, Rivers (1)
Employment Type: Full-time
Industry: FMCG

Responsibilities

• Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand.
• Assist clients on order-on-line.
• Deal with orders in the back office and liaise with logistics.
• Follow-up on orders and liaise with customers, retail, repair services, buyers, etc
• Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry.
• Manage ongoing customer relationships utilizing our CRM tools.
• Be a primary contact for customer inquiries about our products and brand.

Job Requirements

• Candidates should possess a Bachelor’s Degree / HND qualification
• 1 – 2 years experience in customer service (preferably E-Commerce)
• Strong Ecommerce background
• Must be a sales-oriented person.
• Quick learner with the ability to absorb extensive information on our brand’s history, product offerings and communications / advertising program.

Salary
N61,000 monthly net plus other benefits (Leave Allowance, HMO, Data, Airtime, Pension, etc).

Application Closing Date
31st August, 2022.