Coca-Cola Hellenic Bottling Company is a bottling partner of The Coca-Cola Company. Coca-Cola HBC is headquartered in Zug, Switzerland and has a premium listing on the London Stock Exchange and secondary listing on the Athens Exchange. The Coca-Cola Company is the world’s largest beverage company and operates in more than 200 countries.

Life at Coca-Cola HBC is fast-paced and challenging, with fair rewards and exciting learning opportunities. We promote an inclusive workplace, value diverse views and opinions and always appoint the best person for the job, ensuring equality in our shortlists and appointments. Take up the challenge. Join us!

We are recruiting to fill the position below:

Job Title: Configuration & Asset Management Leader

Location: Location free within Coca-Cola Hellenic countries
Job type: Full-time
Department: Enabling Technology, Digital & Technology Platform Services
Contract: Permanent

Job Description

• The Configuration & Asset Management Leader is responsible for ensuring comprehensive documentation, tracking, management, and updates of all company-owned hardware and software.
• This role involves assisting in the implementation of the Configuration Management Database (CMDB) and leading day-to-day activities related tdata quality and integration.
• Additionally, the leader will oversee the tactical execution of asset management processes, ensuring seamless coordination with configuration management.
• The role is reporting tService Management Platform Manager and will work in close collaboration with CMDB Product Manager.

Your Key Responsibilities
Stakeholder Engagement:

• Chair meetings with stakeholders tdiscuss data integration sources
• Facilitate communication and engage business and IT management tpromote configuration and asset management efforts and their value proposition

Data Integration & Management:

• Manage data integration with other tools
• Lead daily meetings with the Discovery team taddress any issues
• Oversee day-to-day meetings with vendors

System & Product Lifecycle Management:

• Demonstrate an understanding of the system/product lifecycle, including phases and challenges associated with system engineering in a delivery-focused, commercially successful organization

Process & Policy Development:

• Develop and maintain configuration and asset management processes, policies, and work instructions
• Create and manage the Configuration Management Plan/Technical Design Plan
• Identify CM (Configuration Management) and asset management requirements covering system, hardware, software, and data/information needs

Compliance & Audits:

• Track compliance with policies and procedures, resolving or escalating any compliance issues
• Facilitate configuration and asset management audits

Reporting & Analysis:

• Review and publish configuration and asset management reports
• Analyze configuration and asset issues and propose appropriate resolutions

Data Quality & Security:

• Maintain data quality, integrity, and security within the Configuration Management Database (CMDB)
• Assist in the development, management, maintenance, enhancement, and automation of configuration and asset management tools
• Software Delivery Oversight:
• Oversee the delivery of software applications in test and deployment environments
• Participate in Change Management reviews

Asset Management:

• Ensure all company assets (hardware and software) are accurately tracked and managed
• Develop and maintain asset management policies and procedures
• Oversee asset lifecycle management, from acquisition tdisposal
• Conduct regular asset audits tverify inventory accuracy and compliance
• Coordinate with procurement for asset acquisitions and vendor management
• Implement and manage tools for asset tracking and reporting
• Ensure compliance with licensing agreements and optimize license usage

Requirements
Are these your secret ingrdients?

• A Bachelor’s Degree in Computer Science, Information Systems, or a related field
• Minimum of 3 years’ experience in configuration and asset management, including hands-on experience with ServiceNow CMDB maintenance
• Proficiency with the ServiceNow platform, particularly in CMDB and asset management modules
• Demonstrated knowledge and application of ITIL v4 practices
• Experience with automated discovery tools and data integration
• Excellent communication skills, both verbal and written, in English
• Preferred: Certifications in ServiceNow, ITIL v4 framework
• Strong analytical skills with the ability tsolve complex problems
• Broad knowledge of IT infrastructure, including hardware, software, and networks
• Ability tadapt tchanging business needs and technological advancements
• Proactive approach in identifying opportunities for improvement and driving continuous improvement initiatives
• Customer-focused with a strong emphasis on customer satisfaction and the ability tunderstand and address customer needs

Application Closing Date
Not Specified.