9 Apr 2021

Client Service Officer & Front Desk Officer at Lawrence Price & Company Limited

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Job Description


Lawrence Price & Company Limited is an organization with the aim of providing business solutions to automate organizational processes.

We are recruiting to fill the position below:

Job Title: Client Service Officer & Front Desk Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers’ problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Receive customers and handle all front desk functions.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints.

Qualification / Experience / Skills

  • Bachelor’s degree, in any field, with 5 years relevant industry experience.
  • Customer-centric mindset, Good communication skill, Great problem-solving skills, Excellent people skills, Teamwork.
  • Good organizational and multi-tasking abilities
  • Active Listening – Being attentive to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Oral Expression – The ability to communicate information and ideas in speaking so others will understand.
  • Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Written Comprehension – The ability to read and understand information and ideas presented in writing.
  • Customer and Personal Service – This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Not more than 30 years.

Application Closing Date
12th April, 2021.




Method of Application

Interested and qualified candidates should send their CV to: 

[email protected] 

with the role as the subject of the mail.





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