Bluesquad Limited is a registered HR Consulting Firm that evolved from the fast paced and dynamic business environment, impel with desire to provide sustainable HR solutions that help small, medium, and large organizations to implement its business strategies and attain its goals and objectives.

We are recruiting to fill the position below:

Job Title: Client Service Officer

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Summary

• Responsible for managing relationships with clients, ensuring that their needs are met, and providing efficient and high-quality service.
• Serve as the primary point of contact for clients, addressing inquiries and providing prompt, accurate responses.
• Build and maintain strong, long-lasting client relationships.
• Understand the client’s business needs and ensure services are aligned with their goals.
• Ensure timely delivery of services in accordance with agreed terms.
• Monitor service levels and handle any escalations or service-related issues.
• Collaborate with internal teams to address and resolve client concerns efficiently
• Respond to customer queries and resolve issues via email, phone, or in-person meetings
• Prepare and submit reports on client activities, feedback, and service performance.
• Assist in maintaining an updated client database and relevant documentation.
• Gather and analyse client feedback to improve the quality of service

Requirements

• Bachelor’s degree in Business Administration, Communications, or a related field.
• Experience: Minimum of 2-3 years in a client-facing or customer-service role.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities.
• Ability to manage multiple clients and tasks simultaneously.
• Proficiency in Microsoft Office Suite.
• High attention to detail and organizational skills.

Salary
N100,000 – N200,000 monthly.

Application Closing Date
20th September, 2024.