Specific responsibilities include:

Business Continuity Management

• Support the overall Business Continuity Management process by ensuring that key technical and service facilities can be recovered within the agreed business timescales.
• Support the development and implementation of business continuity plans, to provide fail-over capacity for all mission-critical network assets including servers, applications, and facilities.
• Develop, review and standardize all recovery process and procedural standards to address routine, backup, redundancy and recovery requirements.
• Coordinate the implementation of common Business Continuity / Disaster Recovery (BC/DR) processes, evaluate and implement approved business continuity management strategies.
• Support the implementation of Business Impact Analysis (BIA) and Business Continuity Plans.
• Develop appropriate off-site data and document repositories and procedures to be utilized if the information were to be irretrievable due to a major disaster.
• Ensure the company’s data, data systems, infrastructure and networks are recoverable in the event of a disaster.
• Drive and close all DR related projects and operational activities.
• Track and monitor the implementation of changes that may impact Business Continuity.
• Develop, track and report all operational issues related to Business Continuity.
• Coordinate disaster recovery testing for all Mission Critical Processes, identify bottlenecks and develop ideas for performance improvements and implementation. Update the DR Plan and execute it in line with the agreed schedule.
• Develop and update all Business Continuity Policies, Processes, and Procedures (PPPs)
• Draft Business Continuity reports for review by line Manager.

Quality Management

• Conduct periodic and ad-hoc review of Mainone business processes to determine fitness for purpose.
• Develop process review reports that clearly highlight identified strengths, weaknesses and improvement recommendations.
• Communicate process review reports and identified process gaps to stakeholders and monitor implementation of corrective actions.
• Identify and mitigate process bottlenecks in order to realize process efficiency.
• Generate periodic KPI performance reports for strategic processes, to provide feedback on process effectiveness and efficiency, gaps and corrective actions.
• Continuously ascertain maturity level of Mainone processes in order to monitor evolution of strategic processes and share best practices with the organization.
• Facilitate process awareness trainings and design of workshop materials for internal and external customers.
• Establish and manage ad hoc process improvement teams, for process optimization and operational excellence.
• Support the maintenance of the Quality Management System to promote the organization’s competitive edge.
• Facilitate employee engagement on the organisation’s Quality Management Systems.