10 Jan 2017

YAGR Jobs in Nigeria : Customer Service Representative

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Yes-Africa Global Resources Company, we are a global empowerment company committed to helping people take control of their personal and organizational goals.

Customer Service Representative

Job Description

  • Serves customers by providing product and service information; resolving product and service problems.
  • Customer Service Representative Job Duties:
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.

Skills and Qualifications:

  • Customer Service
  • Product Knowledge
  • Quality Focus
  • Problem Solving
  • Market Knowledge
  • Documentation Skills
  • Listening Skills
  • Phone Skills
  • Resolving Conflict
  • Analyzing Information



How to Apply

Applicants should send their CV's to: [email protected]




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