YAGR Jobs in Nigeria : Customer Service Representative
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- Company: Yes-Africa Global Resources
- Location: Lagos, Lagos, Nigeria
- State: Lagos Jobs
- Job type: Full-Time
- Job category: Customer Service Jobs in Nigeria
Yes-Africa Global Resources Company, we are a global empowerment company committed to helping people take control of their personal and organizational goals.
Customer Service Representative
- Serves customers by providing product and service information; resolving product and service problems.
- Customer Service Representative Job Duties:
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
Skills and Qualifications:
- Customer Service
- Product Knowledge
- Quality Focus
- Problem Solving
- Market Knowledge
- Documentation Skills
- Listening Skills
- Phone Skills
- Resolving Conflict
- Analyzing Information